Ressources supplémentaires

Genesys Info Mart

Documentation for Genesys Info Mart is available on the Genesys Documentation website:

[+] Genesys Info Mart resources

• ''Genesys Info Mart Operations Guide''', for information about Genesys Info Mart jobs such as Job_AggregateGIM and the Genesys Info Mart Manager for managing Genesys Info Mart jobs.
• ' ''Genesys Info Mart Deployment Guide'', for information about configuring the Genesys Info Mart and Interaction Concentrator servers to recognize user data.

Reporting and Analytics Aggregates

Documentation for Reporting and Analytics Aggregates (RAA) is available on the Genesys Documentation website:

[+] RAA Resources

• ''Reporting and Analytics Aggregates Deployment Guide'', which describes the runtime parameters and configuration options mentioned in this document.
• ''Reporting and Analytics Aggregates Reference Manual'', which describes the aggregate tables and subject areas.
• ''Reporting and Analytics Aggregates User’s Guide'', which describes the different modes of running aggregation, the aggregation hierarchies, and how to configure Reporting and Analytics Aggregates (RAA) to aggregate data based on these user-defined dimensions.

Genesys Interactive Insights

Documentation for Genesys Interactive Insights (GI2) is available on the Genesys Documentation website:

[+] GI2 Resources

• ''Genesys Interactive Insights Deployment Guide'', which helps you install, start, stop, and uninstall the Genesys-provided image of BI and the GI2 reports and universe.
• ''Genesys Interactive Insights Universe Guide'', which describes, in detail, the reports and measures that are provided in the GI2 release.
• ''Genesys Interactive Insights User's Guide'', which includes a report- customization example that displays aggregated results that are sectioned by your own custom user data.

BusinessObjects Business Intelligence Platform 4.1

Documentation for BusinessObjects Business Intelligence Platform 4.1 (BI) is provided by SAP:

[+] BI Resources

• Business Intelligence Platform User Guide—SAP BusinessObjects Business Intelligence Platform 4.1 Support Package x
• Business Intelligence Launch Pad User Guide—SAP BusinessObjects Business Intelligence Platform 4.1 Support Package x
• Information Design Tool User Guide—SAP BusinessObjects Business Intelligence platform 4.1 Support Package x

Genesys

Additional documentation for Genesys products is available, as follows:

[+] Additional Genesys Resources

• The Glossary Genesys Glossary provides a comprehensive list of the Genesys and computer-telephony integration (CTI) terminology and acronyms.
• Genesys Migration Guide, available on the Genesys Documentation website, provides documented migration strategies for Genesys product releases. Contact Genesys Customer Care for more information.
• Release Notes and Product Advisories for this product, which are available on the Genesys Documentation website.

Information about supported hardware and third-party software is available on the Genesys Documentation website in the following documents:

• The Genesys Interactive Insights page in the Genesys Supported Operating Environment Reference Guide
• Genesys Supported Media Interfaces Reference Manual
• Genesys Hardware Sizing Guide, which provides information about Genesys hardware sizing guidelines for the Genesys 8.x releases. For additional system-wide planning tools and information, see the release-specific listings of System-Level Documents on the Genesys Documentation website (docs.genesys.com).

Genesys product documentation is available on the:

• Genesys Customer Care website
• Genesys Documentation website
• Genesys Documentation Library DVD, which you can order by e-mail from Genesys Order Management at Genesys Order Management.